About us
We’re seeing a wave of change hitting professional bodies and membership organisations. There’s a focus on personalisation and a desire for services that make a tangible impact on members’ careers. But many organisations aren’t keeping up. This is where we can help. We can rapidly boost your recruitment, renewal and retention. But equally importantly, we are ideally placed to find out what your members want, what’s missing and where change can be made.
What sets us apart from telesales companies
We don’t measure the value of what we deliver by the number of calls. What counts is the quality of the results. When calls are made by engaged, informed specialists, the value each call delivers is exponentially enhanced. Real, personal conversations yield unmatched results.
Our team are highly experienced and UK based – we’ve been operating since 2005.
Every team member is trained in an approachable, effective telephone manner.
We optimise every aspect of our calls to maximise impact, from the timing of the calls to the way we approach follow up contact.
Each call is a personalised conversation.
We focus on the value of each call, not the volume of those made.
We only work with organisations in the membership sector.
We offer excellent value for money.
Our experience
Hall Associates have been working within the membership sector since 2005. In that time, we have amassed a huge body of experience and a vast volume of data.
Because we talk to thousands of members every month, we have in-depth, continuously updated knowledge of exactly what members are thinking and feeling. We know exactly how needs, behaviours and opinions are changing, the challenges of new kinds of media, networks and sources of information – and what the right membership answers and solutions are for these different kinds of problems.
Who we’ve worked with
Our commitment
We believe that membership organisations matter. They enhance skills, build communities, and offer members the chance to grow personally and professionally. In fact, they are more relevant now than ever.
By keeping our focus on membership and membership alone, we know we can help you adapt to today’s challenging circumstances.
The management team
We’re a small, tight-knit group of experts with a passion for membership organisations. We’re big enough to undertake substantial membership campaigns, but small enough to work closely and share everything we learn. All of us are experienced experts, not just one or two at the top.
John Hall
Senior Partner
Ben Westbrook
Head of Business Development
Alex Knight
Partner & COO
Connor Martin
Senior Data Analyst
Rebecca Roe
Senior Consultant
“Hall Associates quickly developed an excellent understanding of our members and their needs. They have worked closely with us to improve conversion rates and as a result our member retention has improved.”
– Jags Ladwa, IAM Roadsmart