Transform member 
engagement with the membership experts

We support our clients throughout the member journey, refreshing their processes, helping them achieve best practice, and growing membership numbers and income. We also strengthen membership engagement through powerful personal phone calls and practical insights.

Who we work for

Work with the membership experts

As highly experienced membership specialists, we have the knowledge and skills to re-engage and grow your membership. Our consultancy services transform your membership strategies, while our personalised phone calls genuinely shift the dial with members, recovering lost fees, improving recruitment and maximising renewals and retention.

How we help you grow

Engage with members

Our approach to telephone engagement is not your typical telesales call. We speak in a personal way, building relationships across the membership journey and transforming recruitment, renewal and retention.

Consult with members

How well are you really doing? Our membership surveys, research and consultations provide an in-depth understanding. We discover what different membership groupings think (not just the active 10%), delivering insights for future membership strategies.  

Enhance future strategy

From benchmarking against peer organisations to evaluating the membership journey and overall value proposition, our expert advice optimises what you deliver and ensures you work in efficient, productive ways.

“Hall Associates have operated as an extension of our team, keeping members informed about the new member benefits. More members are staying with us as a result.”

Graham Kench, Chartered Institute of Public Relations

Specialists in member engagement and growth

At a time of rapid change for professional bodies and membership organisations, work with a team that truly understands the membership sector.

About us

We are specialists in supporting professional bodies and membership organisations, and that’s all we do. This means that we understand the challenges facing the sector and the evolving needs of members like no one else. We have a proven track record of delivering top level renewal, retention, and membership growth results for our clients. In addition, we provide vital insights into what your members really want from you and how you can meet their needs. Our UK based outbound engagement team are all highly experienced and know how to connect with members.

“We have worked with Hall Associates for 8 years, during which time they have provided valuable support to our renewal and member engagement activities. We would recommend them to any organisation.”

Gavin Berkerey, Royal Society of Medicine